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Printing Policy

1. This policy is applied to the entire Student of Curtin University of Technology, Sarawak
   Malaysia.

2. 
   Responsibility of your Printer Account/Credit
   1. User is responsible for their printing credit account. ICT Department will not held any
       responsible if anyone else is using your printing account. In order to ensure that no one
       steals your printing credit, logoff from the PC if you’re not using it.

3. 
   Printing Charges:
   1. User print in the computer laboratories or other places specified for student:
   •   Black and White printing – RM0.10
   •   Color printing – RM2.00
   2. User print with the assistance of Helpdesk personnel at ICT Helpdesk or other ICT
       personnel:
   •   Black and White printing – RM0.40
   •   Color printing – RM4.00

4. 
   Printing Credit Top-Up
   1. User can top-up their printing credit at the ICT Helpdesk during office hours, Mon-Fri:
       9.00 am – 4.00 pm and Closed during lunch hour. (Effective date: 1 September 2006)
   2. Minimum Top-Up is RM 5.
   3. After each user top-up their account, the new amount will be only be updated within the
       minimum of ONE hour time, during office hours.
   4. User must acquire receipt from the ICT Helpdesk every time after each Top-up
       transaction or any other payment with the ICT Helpdesk.

5. 
   Refund
   1. User can refund their print credit if the printout is unreadable, printout wrinkle or printing
       queue goes down.
   2. Make sure user has these items before making any refund:
   •   User must bring their Student ID
   •   User must bring the unreadable or wrinkled printout to the Helpdesk.
   •   User must inform the Helpdesk the name of the document they tried to print and
       its pages.
   •   User must inform the Helpdesk which printer or its location they print it to.
   •   Once the Helpdesk personnel verify the user documents name and other
       information with the one in our system, only then the user’s print credit will be
       refunded. ICT Department has the rights to reject the refund request if there is
       any anomaly between the info given by the user and the info in the system.
   3. ICT Department will not refund any printout that caused by the user’s error or
       carelessness or non-printer error.
   4. ICT Department will not refund any printing balance for the purpose of student
       withdrawal, graduated, terminated etc. Student can sell their print balance to other user
       and the transaction must be done at the ICT Helpdesk.

This Policy can be subjected to changes in the details of implementation at the discretion of the ICT Department.

Any enquiries about this document should be directed to: it.helpdesk@curtin.edu.my