Printing Policy
This policy is applied to the entire Student of Curtin University, Sarawak Malaysia.
Responsibility of your Printer Account/Credit
1. User is responsible for their printing credit account. ICT Department will not hold any
responsible if anyone else is using your printing account. In order to ensure that no one
steals your printing credit, logoff from the PC if you’re not using it.
Printing Charges:
1. User print in the computer laboratories or other places specified for student:
• Black and White printing – RM0.07
• Color printing – RM1.50
2. User print with the assistance of Helpdesk personnel at ICT Helpdesk or other ICT
personnel:
• Black and White printing – RM0.40
• Color printing – RM4.00
Printing Credit Top-Up
1. User can top-up their printing credit at the ICT Helpdesk during office hours, Mon-Fri:
9.00 am – 4.00 pm. (Effective date: 1 September 2006)
2. Minimum Top-Up is RM 5.
3. After each user top-up their account, the new amount will be only be updated within the
minimum of ONE hour time, during office hours.
4. User must acquire receipt from the ICT Helpdesk every time after each Top-up
transaction or any other payment with the ICT Helpdesk.
Refund
1. User can refund their print credit if the printout is unreadable, printout wrinkle or printing
queue goes down.
2. User needs these items before making any refund:
• User must bring their Student ID
• User must bring the unreadable or wrinkled printout to the Helpdesk.
• User must inform the Helpdesk the name of the document they tried to print and
its pages.
• User must inform the Helpdesk which printer or its location they print it to.
• Once the Helpdesk personnel verify the user documents name and other
information with the one in our system, only then the user’s print credit will be
refunded. ICT Department has the rights to reject the refund request if there is
any anomaly between the info given by the user and the info in the system.
3. ICT Department will not refund any printout that caused by the user’s error or
carelessness or non-printer error.
4. ICT Department will not refund any printing balance for the purpose of student
withdrawal, graduated, terminated etc. Student can sell their print balance to other user.
Both users need to go to ICT Helpdesk and the transaction must be done There.
This Policy can be subjected to changes in the details of implementation at the discretion of the ICT Department.
Any enquiries about this document should be directed to: it.helpdesk@curtin.edu.my
