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Student Comments & Feedbacks

Complaints / Grievance Management

Students, staff members or members of the general public may, at times, have complaints or concerns regarding students’ or staff members’ decisions, actions or omissions.

Curtin is committed to effective complaint/grievance management, with the objectives of:

1. • minimizing personal and organizational dysfunction arising from unresolved complaints
2. • providing fair, effective and open organizational response to complaints
3. • ensuring that complaints are addressed according to the principles of procedural fairness, in a timely and confidential manner, at the   lowest appropriate management level
4. • promoting organizational and personal learning and development

Complaints will be managed with common sense, respect and fairness, efficiently, confidentially, and in a manner which affords procedural fairness to all parties.

Other Useful Links

• http://students.curtin.edu.au/rights/appeals/index.cfm
• http://www.policies.curtin.edu.au/local/docs/Grievance_Resolution_Protocol.pdf
• http://students.curtin.edu.au/rights/student_charter.cfm
• http://www.curtin.edu.my/prospective/facilities/counseling.htm

Advise and assistance
The University’s Academic Registrar provides confidential advise and assistance to students, staff, managers, and members of the public, regarding the management of complaints.

The Academic Registrar can also provide facilitation services to assist in the resolution of complaints.

Please contact the Academic Registrar at adeline.w@curtin.edu.my